SKULabs Blog

The customer service game is changing fast. Just a few years ago, almost all support issues were resolved via phone or email. Today, social networking and online tools like live chat and help-desk software have opened up all sorts of new avenues for customers to reach out to you for help. These new customer service channels can […]

When new e-commerce businesses start shipping orders for the first time, they tend to develop a very simple and reliable fulfillment process to make sure each order gets out the door. This usually involves printing out paper pick lists or invoices, picking the items for each order one at a time, then setting the orders […]

Probably the most intimidating part of starting an e-commerce business is purchasing and stocking the products you want to sell. Simply finding someone who will sell you the goods at a fair price is hard enough. On top of that, most manufacturers and distributors require a hefty minimum order amount that you might not have […]

Shipping and handling costs matter, both to you and to your customers. The money spent shipping your orders, both in the time spent processing them and in the actual postage paid, will affect your margins and ultimately your bottom line. However, the wrong shipping rate strategy can adversely affect your sales and your profitability. Learn […]

As a business owner, your day involves wearing a lot of hats. Your hours are limited, but every aspect of your store needs your attention. Between customer service, stock purchasing, store maintenance, content creation, marketing, and shipping, you can’t afford to spend too much of your day on any one task. With that said, how […]

Fulfilling orders is a tedious and repetitive task, making it easy to underestimate how important the process is for your business. Simple mistakes on orders, like packing the wrong item or putting labels on the wrong packages, can cost you thousands of dollars every year. The costs in return shipping, lost or damaged items, loss of […]